Effective Date: 4/27/2025

 

Charleston Supercar LLC (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website [www.charlestonsupercar.com], interact with our AI chatbot, schedule services, or otherwise communicate with us.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or services:

• Personal Information:
  Name, email address, phone number, mailing address, vehicle information, and any other information you provide when scheduling an appointment, contacting us, or using our chatbot.

• Automated Information:
  Information automatically collected when you use our website, such as IP address, browser type, operating system, pages viewed, time spent on the site, and device information.

• Communication Records:
  Records of messages exchanged via our chatbot, website forms, email communications, and voicemails, to ensure high-quality service.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage appointments.

• Provide customer support and service updates.

• Respond to inquiries and requests.

• Analyze and improve our website and services.

• Enhance security and prevent fraudulent activities.

• Comply with legal obligations.

We do not sell or rent your personal information to third parties.

3. How We Share Information

We may share your information with:

• Service Providers:
  Trusted third parties who perform services for us (e.g., appointment scheduling systems like AutoOps, website hosting, or IT support) under confidentiality agreements.

• Legal Requirements:
  If required by law, we may disclose your information to authorities or to protect our rights and operations.

We require all service providers to maintain appropriate security and confidentiality.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your website experience. Cookies help us understand website usage, customize content, and provide a smoother experience.

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can guarantee complete security. We encourage you to protect your personal information when online.

6. Your Rights and Choices

You have the right to:

• Request access to the personal information we hold about you.

• Request correction or deletion of your personal information.

• Opt out of receiving promotional communications.

To exercise any of these rights, please contact us at info@charlestonsupercar.com or 843-991-7764.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites. We encourage you to review their privacy policies independently.

8. Children’s Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected such information, we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Charleston Supercar LLC
Email: info@charlestonsupercar.com
Phone: 843-400-3007
Location: 7182 Bryhawke Circle Suite 101, North Charleston, SC 29418 

11. SMS Messaging Privacy Policy

Effective Date: 6/17/2025
Phone Number: 843-400-3007

At Charleston Supercar, we value your privacy and are committed to protecting your personal information. This SMS Privacy Policy outlines how we collect, use, and protect information in connection with our SMS messaging services.

1. Use of SMS Communications

By providing your mobile number and opting in to receive text messages from Charleston Supercar, you consent to receive SMS communications related to:

• Appointment confirmations or reminders

• Service updates or vehicle-related information

• Promotional offers and marketing content

• General business announcements

Message frequency may vary depending on your interactions with us.

2. Opting Out

You may opt out of SMS communications at any time by replying STOP to any text message received. After opting out, you will no longer receive text messages from us unless you opt back in. For help, reply HELP or contact us at info@charlestonsupercar.com or call 843-400-3007 during business hours.

3. Data Collection and Use

We collect and use your mobile number solely for the purposes described above. Your information will never be sold or shared with third parties. We use industry-standard practices to protect your data and ensure secure messaging. We do not transfer or share consumer data with any external organizations under any circumstances.
All user data is protected from unauthorized sharing. 

4. Message & Data Rates

Message and data rates may apply depending on your mobile plan. Charleston Supercar is not responsible for any charges billed by your carrier.

5. Carrier Liability

Carriers are not liable for delayed or undelivered messages.

6. Changes to this Policy

We may update this policy from time to time. Changes will be posted on our website and become effective upon posting.

SMS Opt-In Keyword Disclosure

To opt in to receive SMS updates from Charleston Supercar, text SUPERCAR to 843-400-3007. By texting this keyword, you consent to receive SMS communications from us. Message and data rates may apply. Reply STOP to opt out at any time.